Help & Support
Your Digital-First Partner in Medicolegal Success
We’re Here When You Need Us
At MEDirect, we know that technology is only as powerful as the support behind it. That’s why we provide dedicated help, training, and resources to keep your medicolegal work running smoothly, whether you’re an expert or a referrer.
Our digital-first help and support hub combines responsive service with step-by-step guidance so you’ll never feel stuck or on your own.
Our digital-first help and support hub combines responsive service with step-by-step guidance so you’ll never feel stuck or on your own.
Referrers
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Monthly Bookings
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Medical Experts
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Team Members
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Support for
Medical Experts
Medical Experts
- Onboarding assistance to set up your profile, fees, and workflows.
- Platform training for bookings, dictation, invoicing, and dashboards.
- Peer mentoring and CPD opportunities to grow your practice.
- Admin, sessional consulting rooms and transcription services available on demand.
- Telehealth and digital workflow support to reach more clients efficiently.
Support for
Referrers
Referrers
- Guidance on expert selection for specific cases.
- Training in digital case management for booking, document sharing, and tracking.
- Report quality and compliance assistance, powered by advanced medicolegal technology.
- Integration support to connect MEDirect with your CRM or claims system.
Ways to Get Help
- Help Centre: Step-by-step guides, FAQs, and resources.
- Live Support: Call 1300 001 633 or email support@medirect.com.au.
- In-Platform Chat: Get quick answers from medical experts while you’re working.
Need help right now? Contact our support team —
we’ll get you back on track fast.