We’re Here to Help. Whether you’re a medical expert, a lawyer, or a claims manager, our team is ready to answer your questions and support you. At MEDirect, we make it simple to get in touch — via phone or email.
Contact Form
Fill out the form below and we will contact you as soon as possible
Ways to Contact Us
Phone
1300 001 633
bookings@medirect.com.au
In-Platform Chat
Liaise directly with your Medical experts
Help Centre
Step-by-step guides and FAQs available 24/7
Our Locations
We’re a digital-first platform with a national presence. Our network covers all Australian states and territories, including:
VIC
Melbourne & regional centres
NSW
Sydney, Newcastle, Wollongong, Nowra and surrounds
QLD
Brisbane, Gold Coast, Sunshine Coast, regional hubs
WA
Perth & regional WA
SA
Adelaide
TAS
Hobart & Launceston
NT
Darwin
ACT
Canberra
General Enquiries & Bookings
No matter where you’re based, you can connect with us securely and seamlessly via our Telehealth-ready platform.
For demo requests, expert registration, or referrer onboarding please email: support@medirect.com.au
Your questions,
answered
This is your go-to spot for quick and clear answers. We have gathered the most common questions our visitors ask so you can find what you need without searching everywhere.
How do I get in touch with MEDirect?
You can reach us by phone on 1300 001 633, by email at bookings@medirect.com.au, or complete the Contact Us form. If you’re new to MEDirect, you can also request a demo or register directly via our website.
What’s the best way to book a medicolegal assessment?
Referrers can book online through our secure platform, by phone, or by email. Our team will coordinate everything and confirm the booking promptly.
Can I speak directly with a medical expert?
Yes. MEDirect allows direct communication between referrers and experts. Via our in-platform chat function, you can speak with the expert before or after an assessment to clarify details or discuss the report.
Where is MEDirect located?
We’re a national digital platform with secure Telehealth capability, so you can connect with experts across Australia. Our network and team spans all states and territories, with local knowledge and nationwide reach.
How quickly can I expect a response?
Our support team is highly responsive — most enquiries are answered the same business day. For urgent matters, call us directly for the fastest response.
Who do I contact for technical support?
For platform or login issues, our Help & Support team is available via phone on 1300 001 633. or email at support@medirect.com.au. You can also access our online Help Centre with step-by-step guides anytime.
Do you offer demos for new users?
Yes. If you’re a medical expert or referrer new to MEDirect, you can book a demo to see how our platform works and get your questions answered.